Call Centers

With well-trained and experienced interviewers, seven phone centers and more than 450 CATI stations, Discovery Research Group is one of the largest telephone data collection companies in the country. Our technological capabilities allow us to handle even the largest projects quickly, accurately, and economically.

Discovery Research Group Call Center Locations

  • Salt Lake City, UT
  • Price, UT
  • Logan, UT
  • Twin Falls, ID
  • Rexburg, ID
  • Denver, CO
  • San Jose, Costa Rica

Top-quality Interviewers

At Discovery, we believe our greatest asset is our people - who include some of the most talented, capable individuals in the opinion and marketing research industry. It takes the combined efforts of hundreds of Discovery employees to collect and deliver quality opinion and marketing data to our clients.

A critical piece to Discovery's success is our telephone interviewers. We hire articulate, mature, and intelligent interviewers - many from strong local universities like Utah State University, the College of Eastern Utah, Brigham Young University - Idaho, and the College of Southern Idaho.

Training, Supervision and Monitoring

All of our interviewers are required to pass an initial comprehensive training program. Additionally, they receive on-going training to enhance their skills, attend project briefings to understand the unique aspects of the projects they are working on, and are monitored on a regular basis to evaluate their performance.

Our supervision ratio (1:6) ensures that interviewers complete projects according to each client's specifications. And, state-of-the-art monitoring equipment in each center allows our clients to monitor interviews and CATI screens on their respective projects. We follow these and many other processes and procedures to assure that high-quality interviews are conducted for each of our valued clients.

Discovery Research Group is proud that we have the capability to keep all aspects of research "in house", and have bilingual interviewers that can translate between Spanish and English to reach a broad base of people living in the United States and beyond.